::FAQ
How soon will my
account be set up and ready to use?
Is my access 24
hours a day?
Can hosting Bangkok
register domain name for me?
Which type of domain
do hosting Bangkok support?
Can Hosting Bangkok
help me transfer my domain name?
Does Hosting Bangkok
allow Pornographic site?
What are your
network connections?
What is your server
environment?
Where are your
servers located?
Does hosting Bangkok
offer a money-back guarantee?
Is set up fee
refundable?
Is Hosting Bangkok
allowing other type of payment methods beside credit card?
What
is your server uptime rate?
Do
you have packages with unlimited bandwidth?
How much bandwidth
do I need?
How much space do I
need?
How
soon you can issue SSL 128-bit Certificates?
Does
my web site get a control panel?
How
much assistant do you provide for my web site?
What
if i want to upgrade my service?
Why
should i choose Hosting bangkok as my service provider?
How
do i get started?
1)
How soon
will my account be setup and ready to use
?
Answer Your account will
be set up within 3 hours or even less in most cases. You will
receive an E-mail account information, including, user name,
password, and IP address then you will be able to start Uploading.
2) Is my access 24 hours a day ?
Answer Yes .you will be able
access to your account 24 hours a day.
3) Can Hosting Bangkok register domain
name for me
?
Answer Yes. Please click domain
registration in our site then you will be redirected to link where
we provide our clients with the unbeatable price and services in
today�s market.
4) Which type of domain
do hosting Bangkok support??
Answer
Hosting Bangkok support all kind of
domain like: .com, .net, .org, .info, .biz, .name, .cc, .tv, .co.th,
almost all types of international domains.
5) Can hosting Bangkok help me to transfer my
domain
?
Answer Please note that, it is the
client responsibility to transfer their domain, however we may
assist you, if you find difficulties with regard to transfer your
domain.
6) Does hosting Bangkok
allow Pornographic site?
Answer
No. Please refer our terms and conditions page to obtain more
information.
7) What are your network
connections ?
Answer Our network consists of
redundant OC-3, OC-12, OC-48 and OC-192 which are the most fastest
network connections today in order to provide our clients with
high speed and most reliable network connections available, please
refer to our network page for more information.
8) What are your server environments ?
Answer Every server at hosting
Bangkok has different specifications. Whenever the server reaches
what we limit another server is built. Hosting Bangkok is
constantly upgrading the server hardware on one more drive space,
memory, or faster processors are needed, they are added in at that
time are minimum Intel Pentium III 1.2 GHz with high-speed SCSI or
IDE drives. The operation red hat Linux running Apache web
server.
9) Where are your servers located ?
Answer Our network operation is located in Houston, Tex,
U.S.A., with the high speed of connectivity Monitoring 24x7x365,
in a data center environment which it provides high security, and
backup power access to the Internet backbones. Please refer to our
network page for more information.
10) Does Hosting Bangkok offer a money-back guarantee ?
Answer Yes. We offer 30 days
money-back guarantee with our hosting packages.
11) Is setup fee
refundable?
Answer No, setup fee is not refundable.
12) Is Hosting Bangkok
allowed other types of payment methods besides credit card ?
Answer Yes, but for Thai customer only. You can pay by
wire transfer, direct bank-in, or post. Please contact us For more
information.
13)
What is your server uptime rate ?
Answer We strive to maintain a
100% network and server uptime service level, this uptime
percentage is a yearly figure and does not include any scheduled
/hardware /software upgrades, nor act of God. Our definition of
"act of God" includes; fire, flood, tornado, earth quake, Telco
fiber issues or Backbone peering point issues, as well as network
floods, hacks, and attacks, if Hosting Bangkok fails to meets its,
99.9% uptime guarantee, and it is not due to one of the above
reasons, partial down time credit will be made available to each
clients, upon request, on a case by cases.
14)
Do you have packages with unlimited bandwidth and what is your
policy with this regard ?
Answer There are currently six
hosting plans (B200,B400,B800,B1000,B2000,B4000) which have been
provided for the clients who needs to have a large number of
bandwidth, however , we do not charge clients for additional
bandwidth with these plans, but it is not recommended to use more
than 50 GB bandwidth which have been allocated for these plan
(B4000) . And 35 GB which have been allocated for plans
(B1000,B2000). And 25 GB which have been allocated for plans
(B200,B400,B800), so it is important for clients to know that
using more than these amounts of traffic may cause slowing down
the server and as a result it will use more than 20% of the
network resources which is effect the reliability of our server
that is what if it appears that client is using more than these
amount of bandwidth, which is mentioned above, He/She will be
asking to resolve the matter immediately.
15) How much bandwidth
do I need ?
Answer Bandwidth is depends on
how much traffic of your site will generate. For example if you
have 100 visitors per day, each visitor view 10 pages of your web
site and each page is 100K, then it is approximately 3 GB per
month.
16) How much space do I
need ?
Answer It is depends on what
is the main purpose of your web site. For normal static html site,
then enough ,usually one normal static page only takes 60-85KB
with images. That means hold more than 200 pages including images.
If you are running database or CGI program than you might need
more space.
17) How soon you can
issue SSL 128-bit Certificates ?
Answer We will issue the
certificates within 24 hours after we receive the payment and the
company registration documents.
18)
Does my web site get a control panel ?
Answer Yes, every hosting plan has
it's own control panel, which it comes with a web browser based
control panel.
19) How much assistant
do you provide for my web site ?
Answer
We assist the clients with all
support for services provided thru Hosting Bangkok, we will help
you with basic setting for your email software and ftp clients, as
well as assist you to use the web browser control panel, but we
can not teach each client, how to use the another companies
product, for example, we may assist you with the setting for using
MS FrontPage, but we can not teach the client, how to use the
product itself, you need to contact the software maker with this
regard, who provide technical support for how to use their product
on the market. We cannot even attempt to support All the thousands
software product in the market.
20) What if i want to upgrade my service?
Answer
you may upgrade or downgrade you plan at any time. You will be
required to pay the difference in the setup fee for your current
plan. you will then pay the new monthly fee for the new service
plan that you select.
21) Why should i choose
Hosting Bangkok as my service provider ?
Answer Simple, Hosting Bangkok
is where you can find the reliability with the unbeatable prices,
our priority is you, we provide the latest available technology in
order to serve you better, our goal is to buildup a long term
relationship with our clients.
22) How do i get started
?
Answer it is easy ! just fill
out the secure online form for the service you wish to order. You
will receive details shortly afterwards about how to proceed with
your new Hosting Bangkok service plan.
